Legal

Privacy Policy

Last updated: June 22, 2026

This Privacy Policy explains how Shaxx ("Shaxx", "we", "us", or "our"), based in Abbotsford, British Columbia, Canada, collects, uses, discloses, and protects your personal information when you visit shaxx.ca (the "Site") or contact us. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy law.

1. Information we collect

We only collect personal information that you choose to give us, primarily through our contact form or when you reach out by phone or email. This may include:

  • Your name
  • Email address
  • Phone number
  • Business name
  • Any details you include in your message

We also collect limited, non-identifying technical information that your browser sends automatically (such as IP address and pages visited) for security and to keep the Site running reliably.

2. How we use your information

We use the information you provide to:

  • Respond to your enquiry and provide the information or consultation you requested;
  • Provide, operate, and improve our services if you become a client;
  • Communicate with you about your project, account, or our services;
  • Meet our legal and regulatory obligations.

We do not sell, rent, or trade your personal information.

3. Consent

By submitting your information through the Site or contacting us, you consent to the collection and use of that information as described in this policy. You may withdraw your consent at any time (see "Your rights" below), subject to legal or contractual restrictions.

4. Marketing communications (CASL)

If we send you commercial electronic messages (such as marketing emails or texts), we do so only with your consent and in compliance with Canada's Anti-Spam Legislation (CASL). Every marketing message includes a way to unsubscribe, and we honour opt-out requests promptly.

5. Cookies

The Site uses only essential, functional storage required for the Site to work. We do not use third-party advertising or analytics cookies that track you across other websites. If we add analytics in the future, we will update this policy and, where required, ask for your consent.

6. Service providers & sharing

We may share personal information with trusted third-party service providers who help us operate the Site and deliver our services (for example, website hosting, form/email delivery, and scheduling tools). These providers may only use your information to perform services on our behalf and are required to protect it. Some providers may store data outside of Canada; where that occurs, your information may be subject to the laws of those jurisdictions.

We may also disclose information where required by law, to enforce our agreements, or to protect the rights, safety, and property of Shaxx, our clients, or others.

7. Data retention

We keep personal information only as long as necessary to fulfil the purposes described here, to maintain our business records, and to comply with legal obligations. When it is no longer needed, we securely delete or anonymize it.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. The Site is served over HTTPS. No method of transmission or storage is 100% secure, but we work to protect your information using appropriate measures.

9. Your rights

Under PIPEDA, you have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Withdraw your consent to our use of your information;
  • Ask how your information has been used or disclosed.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.

10. Third-party links

The Site may link to third-party websites. We are not responsible for the privacy practices of those sites; we encourage you to review their policies.

11. Children's privacy

The Site is intended for business owners and is not directed at children. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version. Material changes will be posted on this page.

13. Contact us

If you have questions about this policy or your personal information, contact us:

This policy is provided for general information and is not legal advice. We recommend having it reviewed by a qualified lawyer for your specific circumstances.

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